Sometimes you need to challenge the brief to deliver the best result for your customers.
Our client specified the paint (an unbonded metallic) and we followed it exactly but our production team kept flagging quality issues with the batches.
Instead of just struggling along , we sourced and tested a bonded alternative that would work better with their component and reduce issues.
The outcome, 75% fewer rejects with a superior appearance. The client's response was very happy "It's a superb match and actually better than what we originally asked for."
That's the difference between following instructions and solving problems. We like to choose the latter and help our clients as much as we can.
