The best suppliers don't just say "yes" they ask "why?"
Customer: "Can you make this part exactly as drawn?"
Us: "Absolutely! But quick question - what's it going to be used for?"
Five minutes later, we've suggested a small material & process change that cut their time and cost.
That's not us being clever (well, maybe a little). That's just what happens when you actually care about the outcome, not just the order.
What's the best piece of manufacturing advice you've ever received?
